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FAQ'S


What is a Vehicle Protection Plan?
What is a Vehicle Protection Plan and what is included?
Are plans available for both new and used vehicles?
Are there any mileage or year restrictions?
If I sell my vehicle, is my plan transferable?
When does coverage begin?
Are parts and labor covered?
How do I make a claim?
Is there a deductible?

Why do I need a Vehicle Protection Plan?
Do I need a plan if my vehicle is still under factory warranty?
My vehicle is not currently under warranty, but it's very reliable. Do I need a plan?

Why should I buy this Vehicle Protection Plan?
What makes this Vehicle Protection Plan different from other service contracts?
Is this Vehicle Protection Plan the least expensive service contract?
Can I be sure my future claims will be paid?

How do I buy a Vehicle Protection Plan?
Can I buy a plan if my manufacturer's warranty has expired?

 

What is a Vehicle Protection Plan and what is included?
A Vehicle Protection Plan is an service contract, otherwise accurately called a Vehicle Service Contract. Four coverage plans are available ranging from our most comprehensive coverage, Premium Care Plan to our catastrophic Powertrain coverage, Power Care. These Plans are available for up to 10 years and 120,000 miles. In addition to providing protection against unexpected mechanical breakdowns, all of these plans include 24-hour emergency roadside assistance, towing, rental car reimbursement and trip interruption protection.

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Are plans available for both new and used vehicles?
Yes! The specific plans available to you depend on your vehicle's make, model and mileage.

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Are there any mileage or year restrictions?
Vehicle Protection Plans are offered for vehicles up to current plus nine more model years of age. Also, a vehicle must have fewer than 140,000 miles at the time the vehicle protection plan is purchased.

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If I sell my vehicle, is my plan transferable?
Yes, your plan is transferable to the new owner. A Vehicle Protection Plan may enhance the value of your vehicle and is a great benefit for the buyer, which may help you sell your vehicle easier and faster.

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When does coverage begin?
Immediately upon purchase. Additionally, your Vehicle Protection Plan coverage is "additive term and mileage." This means that the expiration date of the Vehicle Protection Plan is measured from the date you purchase the plan and the vehicle's mileage on that date. Beware of other plans that delay coverage 30 days and 1,000 miles and plans that may be "cumulative mileage" programs, asking you to pay for coverage on usage that has already occurred.

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Are parts and labor covered?
Yes. Parts, labor, fluids, covered components (as outlined in your contract) and applicable taxes, less a deductible (if applicable), are covered 100 % by your Vehicle Protection Plan.

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How do I make a claim?
The process is simple. If your vehicle needs repair call CWS at its toll-free number, 1(866)-732-8503, and a Vehicle Protection Plan claims analyst will assist you.

Claim payments, less a deductible (if applicable), are made directly to the repair facility. There is no paperwork for you to fill out, and since payments are made to the repair facility, there's no wait for reimbursement.

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Is there a deductible?
Yes, a Vehicle Protection Plan offers you a choice of deductibles: $0, $50 and $100. The deductible is per repair visit. Beware of other plans that charge a deductible on a per item basis.

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Do I need a plan if my vehicle is still under factory warranty?
There are a number of significant benefits to owning a Vehicle Protection Plan while your vehicle is still protected under your original manufacturer's warranty.

* You may be eligible for the more comprehensive Premium Care Coverage, giving you the most extensive coverage and potential long-term cost savings.

* The best rates for all plans are on vehicles with lower mileage.

* Your Vehicle Protection Plan comes with a complete 24-hour emergency roadside assistance program at no additional cost. It provides towing, gasoline delivery, flat tire assistance, battery assistance and emergency lockout service for as long as you own the plan.

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My vehicle is not currently under warranty, but it's very reliable. Do I need a plan?

Mechanical breakdowns are a reality for even the most reliable vehicles and that is why the manufacturer only offers warranties for a limited period. As your vehicle gets older and has more miles on it, the likelihood of experiencing breakdown increases, especially after the manufacturer's warranty has expired. So, it is a good investment to protect yourself today from an unexpected and costly repair bill in the future.

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What makes this Vehicle Protection Plan different from other service contracts?
In addition to covering breakdowns for the duration of your contract CWS also covers wear and tear up to 50,000 miles, our Vehicle Protection Plans pay full retail price to the licensed repair facility of your choice -- unlike many other service contracts. What this means for you is top-notch service at the repair facility, as well as peace of mind. Vehicle Protection Plans also include 24-hour emergency roadside assistance, towing, rental car reimbursement and trip interruption protection for the duration of your plan.

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Is this Vehicle Protection Plan the least expensive service contract?

Although there may be lower priced service contracts available, this does not mean they are a better value. A closer look at the coverage and benefits being offered will show you the difference between these extended warranties. So, you might find a lower price, but you may not find a better value.

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Can I be sure my future claims will be paid?
Rest assured we will be here when you need us. Century Warranty Services through its affiliated companies has more than 30 years of experience with more than 7.7 million plans in force. On every premium collected, a percentage goes into an account for the sole purpose of paying claims. All programs are fully insured and backed by Courtesy Insurance Company, which is rated A (Excellent) by A.M. Best and Co.

And, because claims are paid directly to your repair facility, you do not have to wait to get reimbursed or worry about completing a bunch of complicated paper work.

For questions, please contact a Vehicle Protection Plan customer service representative at the toll free telephone number listed above.

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Can I buy a plan if my manufacturer's warranty has expired?
Absolutely! You may still purchase a Vehicle Protection Plan after the original manufacturer's warranty has expired. In fact, there is never a more important time to have the security of a Vehicle Protection Plan than when your vehicle is beyond the manufacturer warranty.

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Certain conditions, restrictions and exclusions apply. Vehicle Protection Plan agreements are not available in all areas within the U.S. For Further details, call the toll free telephone number listed above. The Vehicle Protection Plan agreement mentioned in this offer is provided by Century Warranty Services, Inc. Century Warranty Services, Inc. is a federally registered services mark. All rights reserved.